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Frequently Asked Questions
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Questions before ordering? Check here first!
The following commonly asked Questions and Answers are provided to help you instantly. If you have a question that isn't answered here, please contact us on the contact page for additional help. We hope you have a wonderful shopping experience with us!
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Q
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Do you guarantee your products or services?
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A
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Yes, we offer a 30 day satisfaction guarantee on all products as long as you contact us for return authorization within 15 days of receipt of the item/s and you return the product/s in new/unused condition with the original packaging materials. Additionally, the companies we do business with charge a 15% restocking fee on all returned merchandise which we must pass on to you. Please email us for a return authorization number at returns@gifts-of-the-heart.com. Also, please keep in mind that original shipping costs and return shipping costs are your responsibility.
Request Return
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What if I don't want to give my credit card over the Internet?
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A
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "paypal" if you have a paypal account or "money order" as a payment option. We will receive your order electronically and wait for your money order or paypal transfer. As soon as we receive payment, we'll ship your order. Card Security Please keep in mind that your order will be processed much faster if you use a credit or debit card. Providing your credit card is Safe and Confidential. We don't even have access to the Credit/debit card number. It goes directly to a Wells Fargo Merchant processing center using an SSL session. During a Secure SSL session, data passed back and forth between your computer and our server is secured by using public key cryptography. Your computer exchanges key information with CKBProducts computers to create a private conversation that only your computer and the Merchant system can understand. All credit card transactions have added security because they are broken into two (2) parts, scrambled, then sent through 2 different secure databases.
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Q
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What should I do if the item is damaged by the carrier?
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Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.
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Do your products carry warranties?
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A
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Many of our products carry warranties and some carry extended warranties. Warranty information can obtained by emailing us the following:
Request Warranty Information
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Are you affiliated with your related links?
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The links to third party sites will let you leave this site. We do have an affiliate relationship with some of the links, however, none of the linked sites are under the control of our company and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We provide these links to you as a convenience. The inclusion of any link does not imply endorsement of the site by our company. We do try to select only sites that are family oriented, and contain no offensive material, adult only material, or discriminatory material. If you ever notice that one of our directly linked sites violates this policy, please email us and let us know.
A Link has Offensive Content
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Do you sell or share your customer information?
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We do not sell or share our customer list to anyone. We will send you information about our offerings periodically if you have subscribed to our e-mail notification program. Comments or ideas transmitted to this site become the sole property of this company and may be shared to expand or improve the functionality of the site or of our product or service offerings. Please contact us via e-mail or telephone if you do not want to receive any of these offers.
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